Version 1.1 — Last updated: 2026-09-23
You can delete your Ballon account at any time, directly in the app. This page explains exactly how to do it, what is deleted, what is kept, and why. It sits alongside our Privacy Policy, which governs in the event of any difference.
How to delete your account
- In the app — go to Settings → Account → Delete account, then type DELETE to confirm. Deletion takes effect immediately: you are signed out and your sign-in is removed as soon as you confirm. Because it is immediate, we do not send a separate confirmation email.
- By email — if you cannot access the app, write to privacy@ballonleague.com from the e-mail address registered to your Ballon account, with the subject "Delete my account". We may ask you to confirm the request from that registered address before we act on it, so that nobody else can close your account.
Deleting your account is permanent and cannot be undone. We cannot restore an account, its profile, or its history once deleted.
What is deleted
When your account is deleted, the following is removed from the active system straight away:
- Your sign-in identity — your e-mail address and your password or Google or Apple sign-in link. You can no longer log in, and we no longer hold your e-mail address.
- Your profile details — your profile picture (avatar) and country are erased, and your display name is replaced with "Deleted player".
- Your handle — your @handle is retired permanently. It is never shown again and cannot be claimed by anyone, including you on a future account.
- Your push notification tokens — for every device you had registered, so no further notifications can reach you.
- Your social connections — the people you followed and the people who followed you, in both directions, including the rivalries built on them.
What is retained, and why
Deleting your account does not erase the match history of the leagues you played in. Your predictions, points, rankings and reputation stay in place without your name attached to them, appearing only as a deleted player, because removing them would silently change other members' standings, head-to-head records and league history — results they earned in good faith.
This mirrors the retention grounds set out in the Privacy Policy:
- Gameplay data — personal identifiers are removed upon account deletion. Historical gameplay data may be retained only in an anonymised form that no longer identifies you.
- Technical and security data — retained for as long as necessary to ensure the security, integrity and proper operation of the Platform.
- Support and communication data — up to 12 months, unless a longer retention period is required to resolve an ongoing matter or comply with legal obligations.
- Reports and moderation records — up to 12 months after the report is resolved, unless longer retention is necessary in connection with an ongoing investigation, repeated abuse, a legal claim or legal obligation. These records may be retained even after your account is deleted, where necessary for moderation, security or legal purposes; your account identifiers are removed or replaced where reasonably possible.
- Data relating to legal claims — until the expiry of applicable limitation periods or the final resolution of the relevant proceedings.
- Backup copies — deleted Personal Data may remain in encrypted backup copies for up to 7 days before being permanently removed through the normal backup rotation process.
Once Personal Data has been irreversibly anonymised, it is no longer considered Personal Data under the GDPR.
How long it takes
- In the app — immediately, as described above.
- By e-mail — we act without undue delay and normally within one month of receiving your request, in line with the GDPR and our Privacy Policy.
- Backups — copies held in encrypted backups are removed within 7 days through the normal backup rotation.
Service providers
Where your data was processed by our service providers on our behalf — for example our hosting, database, notification and error-monitoring providers listed in the Privacy Policy — they act only on our instructions, under data processing agreements compliant with Article 28 GDPR, and the deletion described above applies to the data they process for us.
Your other rights
Deletion is one of several rights you have under the GDPR. You can also request access to your data, correct it, restrict or object to its processing, or ask for a copy in a portable format. Section 9 of the Privacy Policy explains these rights and how to exercise them. To use any of them, write to privacy@ballonleague.com.
Contact
Questions about deletion: privacy@ballonleague.com — Ballon League sp. z o.o., ul. Szlak 77/222, 31-153 Kraków, Poland.