Support
BALLON is made by Ballon League sp. z o.o. If something is wrong, unclear, or simply not working, write to us and a person will read it.
Getting in touch
Email support@ballonleague.com. That address covers problems with the app, questions about how it works, and complaints.
If you are making a complaint, include your name, the email address on your account, a description of the problem, and the date it happened. We respond to complaints within fourteen (14) days of receiving them. If we need more information to look into it, we will ask, and the fourteen days start again from your reply.
Reporting a profile or something written
See something that doesn't belong? You can report a profile, a pick reason, or a league's name and banner from where they appear. Reports are private — the person you report isn't told who filed it.
Every report you file is reviewed, and the decision appears under Settings → Your reports.
If you disagree with a decision, you can write to support@ballonleague.com. Consumers may also use the out-of-court dispute resolution platform at polubowne.uokik.gov.pl. Taking the matter to court remains available.
Your account and your data
To close your account, go to Settings → Account → Delete account and type DELETE to confirm. It takes effect immediately: you are signed out and your sign-in is removed as soon as you confirm, so there is no confirmation email. Deleting an account is permanent and cannot be undone.
To take a copy of your data with you, use Settings → Download my data.
For deletion by email, or for any other data-protection right, write to privacy@ballonleague.com from the address registered to your account. The full detail is in our Data deletion policy.